This Privacy Policy outlines how Balloons and Ribbons collects, uses, and safeguards personal information provided by users of our website and services.
Personal Information: We may collect details such as names, email addresses, phone numbers, and event information when users inquire about our services or interact with our website.
Usage Data: We may collect information about how users interact with our website, including IP addresses, browser types, and pages visited. This data helps us improve our website and services.
Service Provision: To respond to inquiries, provide requested services, and communicate with users about their events.
Marketing and Promotions: With your consent, we may use your information to send promotional materials and updates about our services. Every marketing email we send contains a one-click unsubscribe link, and we stop straight away.
We are committed to protecting the security of your personal information. Industry-standard measures are employed to safeguard data against unauthorized access and disclosure.
When you contact us or place an order through this website, the details you provide (your name, contact details, and your enquiry or order information) are handled by the following services on our behalf: Vercel hosts this website. Supabase stores enquiry and order records securely in the UK/EU (London region). Resend delivers our emails to you and to us. Stripe processes card payments for shop orders; we never see or store your card details.
We use anonymous, cookie-free usage statistics to understand how the website is used. Your shopping cart is stored only on your own device until you check out. If a technical error occurs, our error monitoring records what went wrong with personal details removed. Brief security logs (used to protect our forms from abuse) are deleted within hours.
We keep enquiry records for up to 24 months, after which they are deleted automatically. Order records are kept for as long as required for business and tax purposes. We only use your details to respond to you and to fulfil your order, and we never share or sell them for marketing. You can ask us to delete your information at any time by emailing us.
You have the right to access, correct, or delete your personal information. To exercise these rights, or if you have questions about your data, contact us at:
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated by posting the updated policy on our website.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
